At BTA Towing Equipment, we take safety and quality seriously. In Australia, towbars must meet strict standards and regulations to ensure they are compatible with vehicles and guarantee a safe towing experience. The primary standard governing towbar manufacturing is the Australian Design Rule 62/02 (ADR 62/02), part of the Australian Design Rules (ADRs) dedicated to vehicle safety and emissions.

Our towbars meet the key requirements outlined in ADR 62/02, including load capacity, mounting points, tongue design, electrical connections, labeling, and compliance markings. Each towbar is designed and manufactured to handle specific loads based on the vehicle's Gross Trailer Mass (GTM) and the towbar's class rating.

Rest assured, our towbars undergo rigorous testing to ensure they meet the highest standards of safety and performance before they are available for sale. We label each towbar with relevant information, including our manufacturer's name, towbar rating, and compliance markings, making it easy for you to identify the specifications.

To guarantee a safe and reliable towing experience, always choose towbars that meet the Australian standards and are suitable for your specific vehicle and towing needs. Look for compliance labels or markings when purchasing a towbar to ensure it meets ADR 62/02 requirements. Additionally, we recommend having our qualified professionals install your towbar to ensure a proper fit and compliance with safety standards. Your safety and satisfaction are our top priorities at BTA Towing Equipment.

BTA handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of BTA.

Ensuring the longevity of your towbar starts with proper maintenance. Regularly clean the towbar, hitch receiver, tongue, and lock with a water-based detergent, avoiding high-intensity pressure washers to protect the paint. Watch out for paint wear and surface rust, particularly if you live near the coast or expose your vehicle to saltwater. If necessary, sand off affected areas and apply enamel-based paint for metal.

BTA Towing Equipment offers a full lifetime replacement warranty on all our manufactured products subject to the following conditions:

• Proof of purchase required
• All vehicle manufacturers’ towing requirements are adhered to
• Product fitted by an authorised installer and used solely for the purpose of towing
• Product has not been damaged due to incorrect use or as a result of a motor vehicle accident
• Product has not been modified in any way
• Product has not exceeded recommended towing capacity

Other products distributed by BTA Towing Equipment are subject to the original equipment manufacturers warranty.